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Having Mediated Conversations

Sometimes, conflict takes longer than anticipated to resolve, or it can seem like a recurring issue with one or more individuals.

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About this course

Cost: Free

Length: ~12 minutes

Level: Beginner

Type: Self-Paced

Language: English

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Having Mediated Conversations

What you will learn in

Having Mediated Conversations

Sometimes, conflict takes longer than anticipated to resolve or can even seem to reoccur with one or more individuals. When this happens, it might be best to involve a neutral party – a mediator – to help navigate the conversations around the conflict toward a resolution. In this course, you’ll learn what a mediator is, why they may be needed, and how to both act as mediator and work with one.

Course Curriculum

Introduction
Why is Mediation Necessary?
Working with a Mediator
Working as a Mediator
Closing

Frequently Asked Questions

What is a mediator?

The mediator assists and guides the parties toward their own resolution. The mediator does not decide the outcome, but helps the parties understand and focus on the important issues needed to reach a resolution.

When is mediation used?

Mediation is often used as a method of dispute resolution in situations where the parties in a disagreement want to, or will be forced to, keep working together or to maintain an ongoing relationship even despite the disagreement.

What are the characteristics of a great mediator?

  • Trustworthiness
  • Approachability
  • Dedication
  • Perceptiveness
  • Impartial

“Mediation is an opportunity for each side to present their case, and for us to get back to the table again.”

— Ron Weber

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