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Building Your 10-Star Experience

3 Course Learning Path

Having a 10-Star Experience does NOT always mean having to be the cheapest! We will help you examine your customer experience at all three stages of their interactions with your business: consideration, transaction, and support.

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About this course

Cost: Free

Length: ~30-35 minutes per course

Level: Beginner

Type: Self-Paced

Language: English

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What you will learn in

Building Your 10-Star Experience

Welcome to Building Your 10-Star Experience. In this learning path, we will take valuable lessons from companies like Apple and AirBnB to help YOU develop a customer experience that creates true fans. These are the customers that would miss you if you were not there. Having a 10-Star Experience does NOT always mean having to be the cheapest! We will help you examine your customer experience at all three stages of their interactions with your business: consideration, transaction, and support. Through this learning path, you will develop a better understanding of how to communicate the problem your business solves, how to build a better customer experience, and how to really measure success for ongoing improvement. With the help of real-world examples and plenty of supporting materials and activities, you will be able to start planning for your business success.

Course Curriculum

Defining the Problem… And the Solution
Defining the Customer Journey
Blueprints & Infrastructure

“It’s not the customer’s job to know what they want”

— Steve Jobs

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